vivint solar complete review

Vivint Solar reviews: what homeowners are saying about America’s third-largest solar installer

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There are thousands of solar companies across the country, from small local businesses to national-scale solar companies, and millions of customer reviews as a result. The third-largest solar company in the U.S., operating in 21 states across the country, is Vivint Solar.

If you’re considering installing solar, there’s a good chance you’ve spoken to a Vivint salesperson or know someone who has. We’ve reviewed hundreds of customer reviews about Vivint Solar to provide our take so that you can assess them when comparing their company to smaller, local solar installers – many of which provide competing solar quotes on the EnergySage Solar Marketplace.

Vivint Solar company overview

Vivint Solar was founded in 2011 as an offshoot of Vivint, a smart home services company headquartered in Lehi, Utah that made its name in the door-to-door sales of home security systems. Vivint Solar is a public company that trades on the New York Stock Exchange under the symbol VSLR. Most Vivint Solar customers sign a solar lease or power purchase agreement (PPA) with the company, but Vivint also offers customer ownership options.

Vivint Solar’s parent company primarily offers smart security systems and home automation technologies. In addition to installing solar panel systems, Vivint Solar recently partnered with Mercedes Benz to offer Mercedes energy storage products in select states.





Don



Vivint Solar reviews: aggregates from around the web

The first step to reviewing Vivint is to examine what other shoppers across the country are saying about the national-scale installer. Below is a table that features aggregate satisfaction ratings for Vivint Solar from various review websites*. 

Vivint Solar reviews from around the web

Review SiteRating*Total number of reviews
BestCompany.com6.7 (out of 10)821
Consumer Affairs3.75 (out of 5)630

*Note: we did not include any third party websites that had less than 15 reviews of Vivint Solar. These review counts are accurate as of July 2019. 

Interested in getting high quality solar panels for your home? Compare solar equipment options and get free solar quotes on the EnergySage Marketplace.

Positive feedback from past Vivint Solar customers

To begin, we reviewed the positive trends and themes from Vivint Solar’s various reviews. Below is a summary of the most consistent feedback we found from happy customers, plus relevant examples for each trend.

Salespeople are friendly and work with customers to help them through the process 

Most solar-interested homeowners are exploring installation options for the first time, which means they are learning along the way. Vivint Solar got high marks from reviewers for their friendly sales staff, who worked with potential customers throughout the solar shopping process and answered all their questions. 

positive review

Source: Best Company

positive review

Source: Consumer Affairs

Solar installation staff is professional and courteous

Installing rooftop solar is a major home project, and it’s important to work with a company whose staff is professional and polite to customers. Many reviews highlighted these traits in Vivint’s installation crew.

positive vivint solar review

Source: Consumer Affairs

Vivint Solar complaints: what the unhappy customers are saying

We’ve covered some of the reviewers’ most positive experiences going solar with Vivint Solar, but not every review is a positive one. Any large company like Vivint Solar is bound to garner some negative reviews. However, a close read of their reviews shows that there are some consistent complaints from consumers as a whole. We’ve aggregated the most common discrepancies so you know what to look out for.

Sales representatives can make misleading statements to potential customers

While many Vivint Solar customers expressed satisfaction with their sales representatives, there were also reviewers who complained about Vivint Solar’s sales staff. The trend across all of these reviews was the same: sales reps made misleading statements to homeowners in order to close the sale, often without fully communicating the level of commitment involved.

negative vivint review

Source: Better Business Bureau

negative customer review

Source: Best Company

Once your Vivint Solar system is installed, it can be difficult to reach customer service 

For many Vivint Solar customers, installation is just the beginning of their relationship with the company. Customers who install solar with Vivint often sign a 20-year contract to buy power from the company. While many reviewers reported positive experiences with sales staff and installation teams, customer service after the installation was often lacking.

negative review

Source: Better Business Bureau

The ultimate takeaway: get multiple solar quotes to make the smartest decision possible

Each individual homeowner is going to have a unique experience with Vivint Solar. And like any large purchase, the more quotes you receive, the more educated of a decision you can make. At EnergySage, we encourage all solar shoppers to make as informed of a decision as possible. This information comes from both the testimony of other shopper reviews, as well as from getting and comparing multiple quotes.

To read the testimonies of other shoppers, you can check out the websites we used in this article, including YelpConsumerAffairs, Better Business Bureau, Facebook, and BestCompany.com. You can also check out the thousands of solar company reviews we have aggregated on EnergySage.

Another way to ensure that your solar offer is fair (whether it’s from Vivint Solar or another solar company) is to compare it against other competing offers. When you register on the EnergySage Solar Marketplace, you can upload quotes you have already received from solar companies like Vivint Solar, and easily compare them side-by-side to other installers in your area.

Regardless of which solar company you ultimately select, we recommend that all homeowners thoroughly read their final solar agreement to ensure that they understand the specifics before signing a binding contract.





Don



19 thoughts on “Vivint Solar reviews: what homeowners are saying about America’s third-largest solar installer

  1. Letta

    I’ve had vivent for over a year. Everything went smoothly. I was thrilled with the customer service and have been thrilled with my lower electricity costs. My next door neighbor got it the same time i did and i know he’s satisfied also. I have a whole house fan and central AC and i pay lower than the lowest tier of sdg&e. Only the complainers who aren’t satisfied are publishing comments!

  2. Doug

    Vivant solar is 100% solid and their integrity is unmatched people who are complaining don’t understand the process and it could be the rep didn’t explain it thoroughly it does take time to get the system turned on in northern California once its installed it’s usually 2 months before PG&E gives permission to turn on!

  3. Richard

    We are also in the process of joining Vivint. The energy consultant Taylor G. was very accommodating us by allowing my wife & I a couple days to research and make our final decision. When he returned we were anxious to sign up. Everything Taylor explained about their energy program was easy too understand in layman’s terms. His friendliness and patience & sense of humor won us over. Thank you Taylor G.

  4. Ron

    I went with Vivint back in February 2019. The install Went great. The installers were top notch. I’m kind of finicky when it comes to quality. Especially when you see the panels and equipment mounted on your house. I wanted it too be neat, plum and level. Truth be told I have a larger system with 62 or 63 panels mounted on the roofs and 2 inverters mounted on the side. It came out great! While I had no problem contacting anyone and got calls back in a timely fashion the process here in Mass is ridiculously long. They warned me ahead of time it could be 6 months before they got turned on. The meters finally got installed 9/10/19….woohoo! I did run some interference to push it along with Eversource. But Mass has a hell of nerve touting renewable energy and not fast tracking it. The amount of hoops to jump through is ridiculous. Ok….now the really good part….for the 7 days of 9/22-9/28 the panels generated 486 kWh ! Not too shabby at all! In the long summer days I should be able to generate and/or exceed 100 kWh per day! so for the folks in Mass, my words of wisdom would be….STAY INVOLVED! Follow the process with all the entities involved. When you see something that seems to to be taking too long, make some calls and/or email because Eversource only communicates via email for interconnecting. Just stay on top of the 3 or 4 entities involved and it’ll be fine. I’m all for renewables but the process here in mass is a bit like a bear in a fine fishing stream….nobody wants too go there!

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