vivint solar review

Vivint Solar reviews: what homeowners are saying about America’s third-largest solar installer

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There are thousands of solar companies across the country, from small local businesses to national-scale solar companies, and millions of customer reviews as a result. The third-largest solar company in the U.S., operating in 21 states across the country, is Vivint Solar.

If you’re considering installing solar, there’s a good chance you’ve spoken to a Vivint Solar salesperson or know someone who has. We’ve reviewed hundreds of customer reviews about Vivint Solar to provide our take so that you can assess them when comparing their company to smaller, local solar installers – many of which provide competing solar quotes on the EnergySage Solar Marketplace.

Vivint Solar company overview

Vivint Solar was founded in 2011 as an offshoot of Vivint, a smart home services company headquartered in Lehi, Utah that made its name in the door-to-door sales of home security systems. Vivint Solar is a public company that trades on the New York Stock Exchange under the symbol VSLR. Most Vivint Solar customers sign a solar lease or power purchase agreement (PPA) with the company, but Vivint also offers customer ownership options.

Vivint Solar’s parent company primarily offers smart security systems and home automation technologies. In addition to installing solar panel systems, Vivint Solar recently partnered with Mercedes Benz to offer Mercedes energy storage products in select states.





Don



Vivint Solar reviews: aggregates from around the web

The first step to reviewing Vivint is to examine what other shoppers across the country are saying about the national-scale installer. Below is a table that features aggregate satisfaction ratings for Vivint Solar from various review websites*. 

Vivint Solar reviews from around the web

Review SiteRating*Total number of reviews
BestCompany.com6.2 (out of 10)756
Consumer Affairs3.5 (out of 5)594
HighYa1.5 (out of 5)30

*Note: we did not include any third party websites that had less than 15 reviews of Vivint Solar. These review counts are accurate as of January 2019. 

Interested in getting high quality solar panels for your home? Compare solar equipment options and get free solar quotes on the EnergySage Marketplace.

Positive feedback from past Vivint Solar customers

To begin, we reviewed the positive trends and themes from Vivint Solar’s various reviews. Below is a summary of the most consistent feedback we found from happy customers, plus relevant examples for each trend.

Salespeople are friendly and work with customers to help them through the process 

Most solar-interested homeowners are exploring installation options for the first time, which means they are learning along the way. Vivint Solar got high marks from reviewers for their friendly sales staff, who worked with potential customers throughout the solar shopping process and answered all their questions. 

vivint review

Source: Best Company

vivint solar review

Source: Consumer Affairs

Solar installation staff is professional and courteous

Installing rooftop solar is a major home project, and it’s important to work with a company whose staff is professional and polite to customers. Many reviews highlighted these traits in Vivint Solar’s installation crew.

vivint solar review

Source: Consumer Affairs

Vivint Solar complaints: what the unhappy customers are saying

We’ve covered some of the reviewers’ most positive experiences going solar with Vivint Solar, but not every review is a positive one. Any large company like Vivint Solar is bound to garner some negative reviews. However, a close read of their reviews shows that there are some consistent complaints from consumers as a whole. We’ve aggregated the most common discrepancies so you know what to look out for.

Sales representatives can make misleading statements to potential customers

While many Vivint Solar customers expressed satisfaction with their sales representatives, there were also reviewers who complained about Vivint Solar’s sales staff. The trend across all of these reviews was the same: sales reps made misleading statements to homeowners in order to close the sale, often without fully communicating the level of commitment involved.

vivint solar review

Source: Better Business Bureau

vivint customer review

Source: Best Company

Once your Vivint Solar system is installed, it can be difficult to reach customer service 

For many Vivint Solar customers, installation is just the beginning of their relationship with the company. Customers who install solar with Vivint Solar often sign a 20-year contract to buy power from the company. While many reviewers reported positive experiences with sales staff and installation teams, customer service after the installation was often lacking.

vivint review

Source: Better Business Bureau

The ultimate takeaway: get multiple solar quotes to make the smartest decision possible

Each individual homeowner is going to have a unique experience with Vivint Solar. And like any large purchase, the more quotes you receive, the more educated of a decision you can make. At EnergySage, we encourage all solar shoppers to make as informed of a decision as possible. This information comes from both the testimony of other shopper reviews, as well as from getting and comparing multiple quotes.

To read the testimonies of other shoppers, you can check out the websites we used in this article, including YelpConsumerAffairs, Better Business Bureau, Facebook, BestCompany.com and HighYa. You can also check out the thousands of solar company reviews we have aggregated on EnergySage.

Another way to ensure that your solar offer is fair (whether its from Vivint Solar or another solar company) is to compare it against other competing offers. When you register on the EnergySage Solar Marketplace, you can upload quotes you have already received from solar companies like Vivint Solar, and easily compare them side-by-side to other installers in your area.

Regardless of which solar company you ultimately select, we recommend that all homeowners thoroughly read their final solar agreement to ensure that they understand the specifics before signing a binding contract.





Don



9 thoughts on “Vivint Solar reviews: what homeowners are saying about America’s third-largest solar installer

  1. Shirley Decker’Taylor

    I was very disappointed, I was assured that with Vivint solar I would be saving a lot over my current utility company, however my bill is higher. No one seems to be able to explain why they told me something about it depends on how much power the panels produce and they produce more some months than others.

  2. Valerie Schenning

    BEWARE OF VIVINT SOLAR ! Roof leaking causing damage to house. Communicated issues to Bobby Sanders on the Damage Resolution team. Bobby sent a team out to assess the roof, stating that the roof was leaking due to rotting leaves under the panels and stated that panel guards are offered for purchase; however, the sales rep never offered this option. My dad was not satisfied with his determination of the roof deteriorating due to the rotting leaves as the roof was flashed wrong, and pieces of the panel construction was not secure. Bobby sent another tech out and that tech stated that a lot of things were done wrong with the installation of the panels. The tech confirmed that the flashings were flashed wrong and the panels should’ve never been placed to an double layered roof because of the additional weight of the panels. He stated that the grommets are not long enough to go through two layers of shingles. When the panels were installed the installers put multiple holes in the multiple flashings when only one hole should have been placed per flashing throughout the roof. To “remedy” this situation, Bobby sent the tech back out to patch the roof where it was leaking. The patch job caused the roof to be uneven, patchy, and wavy; the roof continues to leak. The tech also changed a little bit of the insulation and cut out two pieces of plywood and patched it back up and put shingles over top. The trusses have mold on them. The house has no attic, and the roof is going to need to be removed and assessed to determine any mold growth since there are leaks throughout the entire house – this is a HEALTH HAZARD. Bobby promised that there would be a roofing contracting coming out to assess the roof, and no one has came out to look at it or give an update. Bobby has been getting harder to get in contact with and is often “out sick”, and has not been responding to emails. The roof needs to be replaced, contract terminated, and panels removed from the property. The techs have them laying against the deck with wires exposed to the weather.

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