sunrun solar reviews

Sunrun solar reviews: what are America’s homeowners saying about its top installer?

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With Tesla Energy and SolarCity in a transition phase due to the ongoing merger between the two companies, a new solar behemoth has taken the reigns as America’s top installer. Sunrun now installs more solar systems than any other company in the United States. With a new focus being given to this California installer, we thought it would be appropriate to review the firm and offer our take to help consumers assess Sunrun in depth when comparing them to other U.S. installers – many of which provide competing solar quotes on the EnergySage Solar Marketplace.

The company overview of Sunrun Inc

Sunrun was founded in 2007 by now-CEO Lynn Jurich with the mission of creating a “solar as a service” business model. Headquartered in San Francisco, CA, Sunrun is a publicly traded company that made its initial public offering in August of 2015 under the symbol RUN.

To date, Sunrun has raised over $300 million in investor funding and reports having over 100,000 customers that have generated over $4.6 billion in total revenue. The company originally was strictly a third-party ownership provider, offering solar leases and power purchase agreements (PPAs) to customers as a way to showcase the appeal of going solar without a major upfront cost. In 2015, the company started offering customer ownership options (including both cash purchases and solar loans) in addition to leases and PPAs.

Sunrun reviews: aggregates from around the web

The first step to reviewing Sunrun is to examine what other shoppers across the country are saying about the installer. Below is a table that features aggregate satisfaction ratings for Sunrun from various review websites.

Sunrun reviews from around the web

Review siteRatingTotal # of reviews
BestCompany.com3.4879
Facebook3.3324
Consumer Affairs3.8669
Yelp3.574
Better Business Bureau1.589
HighYa1.453

*Note: we did not include any third party websites that had less than 15 reviews of Sunrun. These review counts are updated as of 2019. 

Sunrun’s positive feedback from past customers

To begin, we reviewed the positive trends and themes from Sunrun’s various reviews. Below is a summary of the most consistent feedback we found from happy Sunrun customers, plus relevant examples for each trend.

They have friendly salespeople, and they take care of the entire installation process for you

Sunrun primarily installs third-party owned options (including leases and PPAs), and they pride themselves on offering “hassle-free” solar. For homeowners strictly trying to reduce their monthly energy costs, a lease can be a good fit. Companies like Sunrun that offer solar leases/PPAs handle the setup and installation logistics, and customers receive energy savings from a zero down investment. Many customers highlighted the simple process and friendly salesforce in Sunrun’s reviews.

sunrun consumer review

They’re a bigger company and they’re partnered with Costco, so customers feel secure in their investment

For much of the company’s existence, Sunrun has been one of the largest solar installers in the nation. As of late 2017, they are installing more systems than any other company in the United States. For this reason, many homeowners feel more secure with Sunrun than with local or lesser known companies. Furthermore, Sunrun offers solar systems through Costco in select markets and thus consumers get the benefit of buying or leasing solar panels that are backed by a large and trusted corporation.

customer review of sunrun

Sunrun complaints: what the unhappy customers are saying

We’ve covered some of reviewers’ most positive experiences going solar with Sunrun, but not every review is a positive one. To be fair, any large company is going to garner some negative reviews. However, their average review rating of around 3 would suggest there are some consistent complaints from consumers as a whole. Let’s take a look at the common discrepancies.

The initial salesperson misled me about how much my electric bill would change

There is one common story told across review sites when it comes to Sunrun. It describes a salesperson who tells a homeowner that a solar lease would cut their energy bill in half, when in reality the post-installation monthly payment ended up increasing (sometimes even doubling their bill). This situation can be the result of two main factors:

  1. Some solar salespeople will make aggressive claims to meet their sales goals, regardless of a home’s suitability for a solar installation.
  2. Households with significant energy use will require a larger system, and can realize higher savings by buying (rather than leasing) solar panels. However, salespeople know that pitching a smaller leased system is an easier upfront sell and can lead to a faster signed contract.

bbb customer review of sunrun

The customer service drops off significantly after the installation is complete (or the contract is signed)

Most Sunrun lease contracts are 20 to30-yearr deals that come with a hefty cancellation fee attached. As a result, there is less incentive in their payment structure to focus efforts on customer support post contract sign.

A large percentage of the negative reviews online about Sunrun mentioned this frustration. The general trend: when something went wrong with their system or something was wrong on their bill, it took a long time to hear back from Sunrun’s customer support team.

customer review of sunrun

The ultimate takeaway: get multiple solar quotes to make the smartest decision possible

Each individual homeowner is going to have a unique experience with Sunrun. And like any large purchase, the more quotes you receive, the more educated of a decision you can make. At EnergySage, we encourage all solar shoppers to make as informed of a decision as possible. This information comes from both the testimony of other shopper reviews, as well as from getting and comparing multiple quotes.

To read the testimonies of other shoppers, you can check out the websites we used in this article, including YelpConsumerAffairs, Better Business Bureau, Facebook, BestCompany.com and HighYa. You can also check out the thousands of solar company reviews we have aggregated on EnergySage.

Another way to ensure that your solar offer is fair (whether it’s from Sunrun or another solar company) is to compare it against other competing offers. When you register on the EnergySage Solar Marketplace, you can upload quotes you have already received from solar companies like Sunrun, and easily compare them side-by-side to other installers in your area.

Regardless of which solar company you ultimately select, we recommend that all homeowners thoroughly read their final solar agreement to ensure that they understand the specifics before signing a binding contract.





Don



20 thoughts on “Sunrun solar reviews: what are America’s homeowners saying about its top installer?

  1. Nacho

    Lies , that’s all sunrun represents in my life, Jon the sales mans lied and took grand kids pocket money from this grandpa and I hate him and sunrun , I’m stuck paying a high monthly utl cost for the next 20 years !!!!!

  2. Tony Gashi

    Stay away from them. Worst company with the worst costumer service. I bought their solar service last year and within 6 months the inverter broke down. I called them and they said someone will call you within two days (I thought they will come within two days —wrong–2 days to set an appointment which was 2 weeks later). A year later, it stopped working again. I had to wait almost a month to get the new inverter and 2 weeks or more to install it. STAY AWAY from them!!! They will promise you the world and give you nothing.

  3. Steve Heckel

    STAY away from this company!!! We had a system installed in January 2019 and nothing but problems. We are now producing ZERO solar for the fourth time, but SunRun says everything is fine when we call customer service. We downloaded the My Sunrun excel records to PROVE that our system has days of zero production in sunny Arizona. We have an amber ALARM code (ARC CODE) and system will not reboot, and SUNRUN thinks this is okay? No one is even willing to send out a technician. What can we do? We are so blown away!

  4. Jill Wilkinson

    Stay away!!! We completed our solar installation in October 2018 and our inverter went out in January causing a month of no production and the inverter went out a second time May 1st and it’s June 20, I called to check status (there is little to no follow up, you have to contact them) they claim to have just received the inverter but can’t get out to install until July 8th. Customer service is horrible, service technicians can’t get to you in a timely fashion and they tell me it takes 4 weeks to get an inverter before they can schedule the installation. So I will have missed 2 months of summer solar production by the time they get it installed. I am very unhappy with their procedures and the customer service contact I have is a real JERK. I will NEVER recommend this company.

  5. Leon

    Their app just straight sucks soo bad. You can’t really get any helpful information from it besides your previous days and month’s total production. Just very poor.

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