sunrun solar reviews

Sunrun solar reviews: what are America’s homeowners saying about its top installer?

With Tesla Energy and SolarCity in a transition phase due to the ongoing merger between the two companies, a new solar behemoth has taken the reigns as America’s top installer. Sunrun now installs more solar systems than any other company in the United States. With a new focus being given to this California installer, we thought it would be appropriate to review the firm and offer our take to help consumers assess Sunrun in depth when comparing them to other U.S. installers – many of which provide competing solar quotes on the EnergySage Solar Marketplace.

The company overview of Sunrun Inc

Sunrun was founded in 2007 by now-CEO Lynn Jurich with the mission of creating a “solar as a service” business model. Headquartered in San Francisco, CA, Sunrun is a publicly traded company that made its initial public offering in August of 2015 under the symbol RUN.

To date, Sunrun has raised over $300 million in investor funding and reports having over 100,000 customers that have generated over $4.6 billion in total revenue. The company originally was strictly a third-party ownership provider, offering solar leases and power purchase agreements (PPAs) to customers as a way to showcase the appeal of going solar without a major upfront cost. In 2015, the company started offering customer ownership options (including both cash purchases and solar loans) in addition to leases and PPAs.

Sunrun reviews: aggregates from around the web

The first step to reviewing Sunrun is to examine what other shoppers across the country are saying about the installer. Below is a table that features aggregate satisfaction ratings for Sunrun from various review websites.

Sunrun reviews from around the web

Review siteRatingTotal # of reviews
BestCompany.com3.4879
Facebook3.3324
Consumer Affairs3.8669
Yelp3.574
Better Business Bureau1.589
HighYa1.453

*Note: we did not include any third party websites that had less than 15 reviews of Sunrun. These review counts are updated as of 2019. 

Sunrun’s positive feedback from past customers

To begin, we reviewed the positive trends and themes from Sunrun’s various reviews. Below is a summary of the most consistent feedback we found from happy Sunrun customers, plus relevant examples for each trend.

They have friendly salespeople, and they take care of the entire installation process for you

Sunrun primarily installs third-party owned options (including leases and PPAs), and they pride themselves on offering “hassle-free” solar. For homeowners strictly trying to reduce their monthly energy costs, a lease can be a good fit. Companies like Sunrun that offer solar leases/PPAs handle the setup and installation logistics, and customers receive energy savings from a zero down investment. Many customers highlighted the simple process and friendly salesforce in Sunrun’s reviews.

sunrun consumer review

They’re a bigger company and they’re partnered with Costco, so customers feel secure in their investment

For much of the company’s existence, Sunrun has been one of the largest solar installers in the nation. As of late 2017, they are installing more systems than any other company in the United States. For this reason, many homeowners feel more secure with Sunrun than with local or lesser known companies. Furthermore, Sunrun offers solar systems through Costco in select markets and thus consumers get the benefit of buying or leasing solar panels that are backed by a large and trusted corporation.

customer review of sunrun

Sunrun complaints: what the unhappy customers are saying

We’ve covered some of reviewers’ most positive experiences going solar with Sunrun, but not every review is a positive one. To be fair, any large company is going to garner some negative reviews. However, their average review rating of around 3 would suggest there are some consistent complaints from consumers as a whole. Let’s take a look at the common discrepancies.

The initial salesperson misled me about how much my electric bill would change

There is one common story told across review sites when it comes to Sunrun. It describes a salesperson who tells a homeowner that a solar lease would cut their energy bill in half, when in reality the post-installation monthly payment ended up increasing (sometimes even doubling their bill). This situation can be the result of two main factors:

  1. Some solar salespeople will make aggressive claims to meet their sales goals, regardless of a home’s suitability for a solar installation.
  2. Households with significant energy use will require a larger system, and can realize higher savings by buying (rather than leasing) solar panels. However, salespeople know that pitching a smaller leased system is an easier upfront sell and can lead to a faster signed contract.
bbb customer review of sunrun

The customer service drops off significantly after the installation is complete (or the contract is signed)

Most Sunrun lease contracts are 20 to30-yearr deals that come with a hefty cancellation fee attached. As a result, there is less incentive in their payment structure to focus efforts on customer support post contract sign.

A large percentage of the negative reviews online about Sunrun mentioned this frustration. The general trend: when something went wrong with their system or something was wrong on their bill, it took a long time to hear back from Sunrun’s customer support team.

customer review of sunrun

The ultimate takeaway: get multiple solar quotes to make the smartest decision possible

Each individual homeowner is going to have a unique experience with Sunrun. And like any large purchase, the more quotes you receive, the more educated of a decision you can make. At EnergySage, we encourage all solar shoppers to make as informed of a decision as possible. This information comes from both the testimony of other shopper reviews, as well as from getting and comparing multiple quotes.

To read the testimonies of other shoppers, you can check out the websites we used in this article, including YelpConsumerAffairs, Better Business Bureau, Facebook, BestCompany.com and HighYa. You can also check out the thousands of solar company reviews we have aggregated on EnergySage.

Another way to ensure that your solar offer is fair (whether it’s from Sunrun or another solar company) is to compare it against other competing offers. When you register on the EnergySage Solar Marketplace, you can upload quotes you have already received from solar companies like Sunrun, and easily compare them side-by-side to other installers in your area.

Regardless of which solar company you ultimately select, we recommend that all homeowners thoroughly read their final solar agreement to ensure that they understand the specifics before signing a binding contract.


83 thoughts on “Sunrun solar reviews: what are America’s homeowners saying about its top installer?

  1. Carrie L Ligocki

    SunRun acquired Vivint who I originally got solar with in last 2014. I had a total roof replacement in July 2021. My panels were removed and put into a warehouse. Once the roof was completed, I schedule SunRun to place the panels back on my roof. It took until September for a team to come out to work on my roof. The first appointment was September 7th. I received over twenty email reminders and text about the appointment. No one showed up or called on September 7th. I had to call and wait on hold for over 2 hours to let me know that no one would be able to come out to the house that day. I was rescheduled for September 18th and no one showed up again. My appointment was rescheduled to September 30th. When the team arrived they placed mounts on my brand new roof and then informed me they could not find my panels after the mounts were place. From that day until now I have not been able to get this resolved. I have a brand new roof and mounts with no panels. I am being billed monthly for no service or solar (averages $45-$100 per month) but I do not have panels nothing is hooked up to my electric as it was removed when I had my roof replaced. I have called, emailed, gone to the BBB and requested several times removal of the mounts and fixing my roof or panels and still receive no response. Vivint was wonderful. Sun Run not so much. Do your research before choosing a company.

    Reply
  2. Kay Wilbun

    I would never go with this company again!
    We have had 4 solar panels not functioning
    for almost 1 year. We can’t get them out to fix them!

    We have a power purchase agreement. It is no less expensive than SDG&E is!

    Reply
  3. Steve Immendorf

    Terrible company stay away my roof start leaking after installation and they want to charge me 170 a panel to take it off so i can get new roof .

    Reply
  4. Denis Kenshalo

    Well SunRun solar was here the other day and they got talking to my wife on the front porch the other day and when she came back in the house I said what was that all about and she said solar so what took you so long you know how we feel about solar company’s well she said that they are different so she scheduled an appointment for the next day. 
    So when they showed up I told them how I felt about solar company’s and that there isn’t such a think about a free lunch, You people are going to put up 40 panels up on my roof and it isn’t going to cast me anything then I said how does your company make any money and he says that they make there money from the solar  panels on my roof, he said you keep enough of the electric coming off of the panel’s and our company get’s the power that we don’t use and they sell it to our electric provider which is PG&E
    They didn’t say anything about a lease at all, but the are going to send a guy out to see if our roof is good enough for there solar panel’s ..so the wife said why don’t you call them and tell them that we aren’t interested and I said that they came over here the other day and took up the whole evening feeding us lies. So now we are going to cost them some of there own time. Then I will tell them where they can put there solar lease and all of there lies.Denis 

    Reply
  5. Dan

    Horrible customer service!! Our solar has not worked for 9 months now. They say we will get a technician out to fix it and it still has not been fixed. Our true up bill is due and we can’t start a claim until the part is fixed. It has been an awful experience.

    Reply
  6. Katherine Chapman

    I have called, called, called, for service, my solar panel somehow stopped working, n they what to fix them remotely. I’m 83 years old, they had me check boxes in the rain, then asked me to go downstairs to check panel box, which I cannot do, I had a stoke, lousy service. Still waiting.

    Reply
  7. Becca H

    BEWARE: Sunrun took over my solar panel company (never had issues with the previous company) less than a year ago, and it’s been nothing but issues since. Their customer service department has ignored multiple service requests that I’ve submitted, making me call and wait on hold multiple times to get a response. They then mis-schedule appointments, telling me a different time/date than they schedule a technician for. I had technicians tell me they arrived on the 10th at 12pm with no answer because I wasn’t home. Sunrun told me to be home on the 13th at 8am, so they claimed I missed my appointment on the 10th! On top of that, they then try to charge me for repairs and maintenance for the solar panels, claiming that issues that were identified from installation are no longer going to be covered. That makes NO sense to me! Why am I paying for issues that are now arising due to issues upon initial installation?

    Reply

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