sunrun solar reviews

Sunrun solar reviews: what are America’s homeowners saying about its top installer?

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With Tesla Energy and SolarCity in a transition phase due to the ongoing merger between the two companies, a new solar behemoth has taken the reigns as America’s top installer. Sunrun now installs more solar systems than any other company in the United States. With a new focus being given to this California installer, we thought it would be appropriate to review the firm and offer our take to help consumers assess Sunrun in depth when comparing them to other U.S. installers – many of which provide competing solar quotes on the EnergySage Solar Marketplace.

The company overview of Sunrun Inc

Sunrun was founded in 2007 by now-CEO Lynn Jurich with the mission of creating a “solar as a service” business model. Headquartered in San Francisco, CA, Sunrun is a publicly traded company that made its initial public offering in August of 2015 under the symbol RUN.

To date, Sunrun has raised over $300 million in investor funding and reports having over 100,000 customers that have generated over $4.6 billion in total revenue. The company originally was strictly a third-party ownership provider, offering solar leases and power purchase agreements (PPAs) to customers as a way to showcase the appeal of going solar without a major upfront cost. In 2015, the company started offering customer ownership options (including both cash purchases and solar loans) in addition to leases and PPAs.

Sunrun reviews: aggregates from around the web

The first step to reviewing Sunrun is to examine what other shoppers across the country are saying about the installer. Below is a table that features aggregate satisfaction ratings for Sunrun from various review websites.

Sunrun reviews from around the web

Review siteRatingTotal # of reviews
BestCompany.com3.4879
Facebook3.3324
Consumer Affairs3.8669
Yelp3.574
Better Business Bureau1.589
HighYa1.453

*Note: we did not include any third party websites that had less than 15 reviews of Sunrun. These review counts are updated as of 2019. 

Sunrun’s positive feedback from past customers

To begin, we reviewed the positive trends and themes from Sunrun’s various reviews. Below is a summary of the most consistent feedback we found from happy Sunrun customers, plus relevant examples for each trend.

They have friendly salespeople, and they take care of the entire installation process for you

Sunrun primarily installs third-party owned options (including leases and PPAs), and they pride themselves on offering “hassle-free” solar. For homeowners strictly trying to reduce their monthly energy costs, a lease can be a good fit. Companies like Sunrun that offer solar leases/PPAs handle the setup and installation logistics, and customers receive energy savings from a zero down investment. Many customers highlighted the simple process and friendly salesforce in Sunrun’s reviews.

sunrun consumer review

They’re a bigger company and they’re partnered with Costco, so customers feel secure in their investment

For much of the company’s existence, Sunrun has been one of the largest solar installers in the nation. As of late 2017, they are installing more systems than any other company in the United States. For this reason, many homeowners feel more secure with Sunrun than with local or lesser known companies. Furthermore, Sunrun offers solar systems through Costco in select markets and thus consumers get the benefit of buying or leasing solar panels that are backed by a large and trusted corporation.

customer review of sunrun

Sunrun complaints: what the unhappy customers are saying

We’ve covered some of reviewers’ most positive experiences going solar with Sunrun, but not every review is a positive one. To be fair, any large company is going to garner some negative reviews. However, their average review rating of around 3 would suggest there are some consistent complaints from consumers as a whole. Let’s take a look at the common discrepancies.

The initial salesperson misled me about how much my electric bill would change

There is one common story told across review sites when it comes to Sunrun. It describes a salesperson who tells a homeowner that a solar lease would cut their energy bill in half, when in reality the post-installation monthly payment ended up increasing (sometimes even doubling their bill). This situation can be the result of two main factors:

  1. Some solar salespeople will make aggressive claims to meet their sales goals, regardless of a home’s suitability for a solar installation.
  2. Households with significant energy use will require a larger system, and can realize higher savings by buying (rather than leasing) solar panels. However, salespeople know that pitching a smaller leased system is an easier upfront sell and can lead to a faster signed contract.

bbb customer review of sunrun

The customer service drops off significantly after the installation is complete (or the contract is signed)

Most Sunrun lease contracts are 20 to30-yearr deals that come with a hefty cancellation fee attached. As a result, there is less incentive in their payment structure to focus efforts on customer support post contract sign.

A large percentage of the negative reviews online about Sunrun mentioned this frustration. The general trend: when something went wrong with their system or something was wrong on their bill, it took a long time to hear back from Sunrun’s customer support team.

customer review of sunrun

The ultimate takeaway: get multiple solar quotes to make the smartest decision possible

Each individual homeowner is going to have a unique experience with Sunrun. And like any large purchase, the more quotes you receive, the more educated of a decision you can make. At EnergySage, we encourage all solar shoppers to make as informed of a decision as possible. This information comes from both the testimony of other shopper reviews, as well as from getting and comparing multiple quotes.

To read the testimonies of other shoppers, you can check out the websites we used in this article, including YelpConsumerAffairs, Better Business Bureau, Facebook, BestCompany.com and HighYa. You can also check out the thousands of solar company reviews we have aggregated on EnergySage.

Another way to ensure that your solar offer is fair (whether it’s from Sunrun or another solar company) is to compare it against other competing offers. When you register on the EnergySage Solar Marketplace, you can upload quotes you have already received from solar companies like Sunrun, and easily compare them side-by-side to other installers in your area.

Regardless of which solar company you ultimately select, we recommend that all homeowners thoroughly read their final solar agreement to ensure that they understand the specifics before signing a binding contract.





Don



23 thoughts on “Sunrun solar reviews: what are America’s homeowners saying about its top installer?

  1. David J.

    This company is a joke. I’m surprised they are even running still and have not been sued yet. The sales person is a lier! Huge lier! And honestly we are under the impression that the contract I read out loud is different from the one I “electronically signed”. There is no way I would have signed certain things that are now in my contract! I believe the salesmen switched what I had read to the one that needed to be signed each time. That there is unreal!
    To my other huge complaint:
    They promised a certain amount of production. That promise is not only not fulfilled to the slightest, but we haven’t produced anything in the last two months and in the last year we’ve produced very little! My solar lights in my yard to that I bought from the dollar store is more useful than sunrun! I’ve paid more last winter with solar and aps combined than I would have in the hot AZ just with aps. Adding my aps summer bill and solar is insane! Being in Arizona, the sunny state ever and produced zero energy?! I’ve contacted sunrun servers times. The first time we called them out on low production the lady said that sunrun detected an error with your system months ago and they have been monitoring it! What?! So they know my system isn’t working, yet still charging me and still no one has been out to look at it! Furthermore, two months after the first phone call they finally scheduled someone to look at the system. They scheduled it on a Sunday between 8am and 11am! We got no call that day and no one showed up! We haven’t even gotten a call to reschedule their no call no show!
    My contract should be void and null at this point! They failed to follow their contract! I should not be in the contract now!
    Summary: stay away from sunrun! Horrible !

  2. Shannon Gomez

    My mother signed up with SunRun and has yet to see the low promised monthly prices that she should with Nevada Power Company and every time she calls SunRun she has been given the run around. She was given a case number and a case manager to help her try and figure out why she is receiving power bills between $220.00 to $290.00 a month and yet still has to pay SunRun their monthly payment of $162.00 a month. This is how much SunRun cares about their customers, as this has been going on since she purchased her solar panels in December of 2017 and received her first Nevada Power bill in January of 2018 and no one has even bothered to help her get this corrected! She was recently given a case manager by the name of Reyna Montes and has left over four messages for this so called case manager and has yet to receive a return call! It wont be long before this company is sued, as I’m already looking into this and I’m in the process of contacting the Better Business Bureau as well. God bless, and all of you that are thinking of using this company, please reconsider, save your money and research a more reputable company!!!

  3. Mary Burnett

    We experienced the same run around when we questioned why our electric bills were still so high
    SCE gives us a cumulative bill once a year and it is over 2K each year since we’ve had the solar
    We live in Santa Clarita CA, which is considered high desert. We have plenty of sun and 60 panels are installed on our roof. Finally one day out of the blue they called and said they needed to come and install a new meter. SunRun came out and changed our meter about 2.5 months ago
    We are now getting negative bill amounts from SCE for the last 2 bills, which were July and August
    2 of the hottest months and we ran the A/C a ton
    Maybe ask them to check your meter
    Hope that will help you all that are still getting high electric bills

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