sunrun costco solar program

How you can get Costco solar panels from Sunrun

Reading Time: 3 minutesIf you regularly shop at Costco, you may have spotted a kiosk for home solar installations in the store, or even spoken to a store representative about installing their own branded Costco solar panels. Costco has a partnership with Sunrun, one of the largest residential solar companies in the country, to offer their members special benefits when they go solar. Here are the details of Costco’s partnership with Sunrun.

Costco solar partnership with Sunrun: benefits & takeaways

Sunrun is a California-based company that installs solar in 21 states across the country, primarily in the Northeast and Southwest. In 2017, they beat out Tesla Energy (formerly SolarCity) and installed the most residential solar systems in the United States. If you’re a Costco member, you are eligible for some special benefits if you go solar with Sunrun, including Costco cash and an enhanced roof warranty. When you choose to buy a solar panel system through the Sunrun-Costco partnership, you’ll receive a Costco cash card worth 10 percent of your solar equipment costs (before taxes). This benefit only applies if you own your system – if you opt for a solar lease or power purchase agreement (PPA) with Sunrun, you won’t receive a Costco cash card. small installers Based on Sunrun proposals we have reviewed from EnergySage Solar Marketplace users, equipment costs can range anywhere from 25 to 50 percent of the gross cost of the installation, so your Costco cash card benefits will vary accordingly. For example, if your system costs $20,000 in total, your equipment costs may range from $5,000 to $10,000, which means you’d receive a Costco cash card with a value of anywhere between $500 and $1,000. (The actual costs for your project depend on many factors; to get an accurate estimate, you’ll need to talk to a company representative.) In addition to the Costco cash card, you may be eligible for an additional cash bonus if you’re a Costco Executive Member. You’ll need to speak with a store representative to get more specific information. Costco members who go solar with Sunrun also receive an enhanced 15-year roof penetration warranty from Sunrun. (The standard offering from Sunrun is 10 years.) This is a separate warranty from Sunrun’s workmanship warranty, which covers the installation, and a product manufacturer’s warranty, which covers your actual solar equipment.

Does Costco back Sunrun’s warranties?

No. Although Costco and Sunrun are partners in advertising solar, Costco does not back the warranties for your solar panel system – all they provide is a Costco Cash Card and access to their Costco Member Service Hotline. Though it is not immediately clear from Sunrun and Costco’s advertising materials, our research into the Sunrun customer agreement reveals that the extended roof penetration warranty offered through this partnership is provided by and fulfilled exclusively by Sunrun, not by Costco. We reached out to Costco directly for any further details, and their spokesperson declined to comment on this topic.

Should you get Costco solar panels through Sunrun?

There are some benefits to working with a national-scale solar installer over a local one – they have a recognized brand name and meaningful warranties. However, larger companies don’t always offer the best prices, and they aren’t known for personalized customer service (for more insight, read Fast Company’s “The Best Way To Get Cheap Solar: Shop Around”). Additionally, you can read our full analysis of Sunrun’s reviews across the web to get more perspective on their strengths and weaknesses. Regardless of which installer you choose, EnergySage’s recommendation is always to compare multiple installers to find the one that’s the best fit for your needs. You can easily get quotes from installers near you by registering your property on the EnergySage Solar Marketplace. If you’re just starting the shopping process, learn more about how much solar can save you by using EnergySage’s Solar Calculator. small installers
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35 thoughts on “How you can get Costco solar panels from Sunrun

  1. Greg Millard

    We had a SunRun/Costco system installed three years ago and it was designed to produce 600 KWHfr per month and I was amazed that it performs on avg at 615KWHr/mo. We are net positive at true-up time & have been getting prox 100 refund per year.

    We are very happy with all aspects of our service. Whatever you buy everything from one source otherwise you give away accountability. GregM Carlsbad Ca


    SunRun can’t activate the solar system they installed. They tried yesterday with no success. Today, I can’t get them to return our phone calls (all go to voice mail) or emails.

    So we are stuck paying for both our SCE electric bill and the solar loan, which is not affordable.

  3. Starr

    Worst company ever , horrible customer service . Blown circuit and inverter leading Back to solar system blew out half of my house and my main panel , back in November, it is now January 2020 and still has not been fixed , they ignore my phone calls and no one has reached out to me. Worst Company I have ever dealt with, worst decision and nightmare of my life. They should be sued and put out of business

  4. Carol Xu

    Being as a 10 years Costco member the only one thing I regret to purchase is the solar panel from with Sunrun . Here are why :
    1. My meter was not read by the system for about whole month , and I didn’t notice that until my electrician installed my Tesla wall charger . So I called Sunrun Custmer service the next day they told me that it is not their responsibility to notify me the meter was not working correctly because my solar is purchased not leased from them , if it is leased they would keep an eye on it , I was like are you kidding me ? You guys installed the solar back in aug and now it is only earlier in Jan , the system has failed to working properly within half year ? And your company blamed this on me because I purchased it not leased it ?
    2. PleaSe go with some other better company like Tesla , just don’t go with Sunrun, you will regret it for real !

  5. DT

    Sunrun is the worst. Super expensive and their reps try to hard sell you to close the deal. Further they require payment up front without doing any work which from what I understand is illegal to do in California. I love costco, but the Sunrun partnership severely tarnished my image of them

  6. Patrick

    Sunrun… and Costco…. should be defendants in class action litigation for allowing unethically driven services. 99% of Sunrun customers don’t know what questions to even begin to ask which is what Sunrun prays upon. Customers trust that a Sunrun rep from Costco or not even from, to ethically guide them in the right direction, as they should, to saving money. They will not. They are commission-based used car lot salesmen and nothing more. Sunrun reps are less than forthcoming when asked specific questions in order to lure a signature. They will tell you to “look into it” yet never give guidance where to look or specifics on what to look for. A Sunrun rep will always circle back to how much a customer pays for power at that given time and how much less it is with solar to lure people into a false sense of trust and then into a one-sided contract. They go off of year one, a made up 4.75% projected increase in what an energy company might charge in the future, in actuality is approximately 3% increase, and that tactic always looks more favorable. They will never go into what’s really going to happen to your monthly rates or the true costs of energy credits back from your electric company. Its basically tactical entrapment, unethical marketing driven timeshare sales. Keep them off topic and look at the most favorable aspects of year one costs.

    Allowing any company like Sunrun, to make you pay so they can make money off of your home then turn on you, knowingly under inform, hold your home for ransom if you want to sell it (that’s right… no one wants to buy a home and take over a leased Sunrun contract), all the while under servicing the customer is if anything, litigious and needs to be held responsible in court and regulated for their tactics and unethical practices.

    As the homeowner your rights will/have been stolen from you. Sunrun should be paying you to rent your roof space to collect and resell energy not the other way around.

    God bless and good luck if you have a Sunrun contract.


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