Sunrun

***SUNRUN IS THE WORST*** I signed up for solar through sunrun over two years ago. I was sold on a bunch of lies and misinformation that I won't even get into. I was paying $150 a month and my panels averaged $40 a month in power. I have spent the last year and a half dealing with sunrun and their absolutely awful customer service. I spent the first 6 months being told there is nothing wrong with my panels and that I signed up to receive this crappie service and there was nothing they could do about it a i signed the contract. Then I spent 6 months dealing with a rep in some kind of escalation department. That rep was trying however she would go over a month without returning calls or emails. Finally I got a supervisor who agreed to terminate my service, have the panels and equipment removed and return my roof to the same "general condition" it was in before the panels were installed. They told me everything would be done within 30 to 60 days. It took 30 days to even schedule anything. 60 days to get an appointment. Then on removal day no one showed up. 3 weeks later a team showed up and advised me that while the are taking large brackets out of my roof, they are not roofers and they aren't comfortable preforming these repairs. It was going to rain so I asked them to have a roofer come out another day. Then 3 weeks later another team shows up and asked when a roofer was coming out. This team as well did not have a roofer and they told me they could remove the brackets but they wouldn't like be able to do it without damaging the roof. All the time this is going on Shawn Badders my case manager is almost impossible to get ahold of and when I call no one will help me. Now I'm a year and a half into this battle and they are refusing to send a roofer to repair my roof. Sunrun has been extremely unprofessional. They have mislead and misinformed me through every step of this process. I am going to be reporting this to the better business bureau as well as seeking legal opinion as this has cost me 100s of hours of my time and I'm out a lot of money. DONT CHOSE SUNRUN FOR SOLAR. They are nothing but frauds. I'm sure there are much better solar companies pit there. Other people in my neighborhood have had these same problems and are fighting this same battle. Save yourself the time and find another solar company. Mary Powell serves as the CEO of sunrun. I hope she knows how awful their customers are treated

SunRun is the way to go if you want a generic experience. They definitely didn't come off like they cared about me as a consumer. It felt like they knew how many other clients they have so I didn't matter that much.

dont do it. got them thru costco....worse decision. we pay the same if not more and just added a middle man. they under estimated the number of panels... theres other reputable solar companies out there. seems we are the only ones with solar and still paying outrageous prices. everyone that owns solar...other tan sunrun have credit!!!!

Our experience with Sunrun was that the cost for everything was very competitive and our sales person was great; however, he was limited on how much influence he had to help us. All others involved were rarely responsive, and when a response was received it was always "the issue has been escalated". Here were the issues we encountered: Sub-contracted Roofing Company got spray paint on our panels - this was never resolved. Battery that was installed does not appear to be connected to our system - this issue is currently in-process of being addressed but i mean, really? I paid an extra 8k for a battery so we have backup power AND we can use it during peak energy usage in the afternoons. It was up to ME to track the usage, the hours, etc. and then explain to them why this isn't normal. You get what you pay for. Poor installation, management, service, competence, etc. Hopefully the panels work long enough to get my ROI

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

Was referred to Sunrun through a family connection. The salesperson was very focused on trashing all competitors and pushing a solution. I initially signed up before doing research and came to find out that Sunrun is significantly more expensive. When I asked about what made them so much more expensive he told various lies about their liquidity position ("We have $5B in the bank") and vague promises of project management and that other solar companies will go bankrupt and not be able to support the warranty. He also set up the contract to have more solar panels than the inverter could support (raising the cost of the installation). They submitted the PG&E application before the results of the site inspection came through to try to lock me in. He was very quick during the sales process, but then kept stalling when I raised questions. I ended up canceling because he was not trustworthy and I caught him in various lies. Summarizing: 1. Tried to install more panels than the inverter could support. When confronted, said that engineering would never screw it up but wasn't able to explain why the system made sense. 2. The warranty is not through sunrun but through the panel manufacturer. They were only able to offer JA Solar JAM54S31-390-MR panels, which mid-tier (again, they charge higher prices). The JA Solar only offers a 12 year craftsmanship warranty vs 25 for other brands. 3. He misrepresented Sunrun's financial position by saying they had $5B in the bank. Looking at their last SEC filings they had $700M in the bank and $8B in debt! Not to mention, they may have liquidity issues as a result of SVB collapse. 4. Sending unprofessional text messages after I cancelled "Sunrun didn't like your roof anyways" and "I'm not going to suck up to you to get your business" 5. Stalling on returning deposit. Though the agreement said 10 business days, they are stalling on processing the cancellation and simply said that it could take up to 3 weeks. Their sales tactic is to say that they're more expensive because they're the best and biggest. They are the most expensive, but they provide lower quality panels, they outsource their engineering and after the sales process is done dealing with them is no different than dealing with your local cable provider. Don't let them talk down to you about regional installers!